Transforming the Retail Model

Brian Kilcourse, Managing Partner, RSR

Trends in retail are unfolding at a dizzying pace, with radically different shopper behaviors that have been indelibly changed by the Great Recession and the digitization of retail. The impact for retailers on their business structure and value proposition to shoppers is profound. Hear actionable recommendations from one of the industry’s leading analysts for retailers of all types, including low or high-volume and low- or high-touch. Brian will spell out detailed blueprints for transformational success including strategy, tactics, action plan, rework process steps, and technology.


About the Speaker

Brian Kilcourse, Managing Partner, RSR

Brian Kilcourse is a recognized thought leader on how businesses innovate to deliver differentiating and sustainable value through the power of information. At RSR, Brian has authored studies on digital commerce and “omni-channel” strategies, business intelligence and analytics and the value of “big data”, pricing strategies, cross-channel fulfillment, supply chain strategies, mobile technology in Retail, and consumer data privacy and security, among other topics. Brian is a sought-after public speaker on subjects ranging from emerging technologies to IT governance and best business practices, and he is a frequent contributor to news organizations such as Wall Street Journal, Boston Globe, Forbes, ComputerWorld, CIO Magazine and Essential Retail.

Before co-founding RSR, Brian held executive positions at Retail Systems Alert Group, and Longs Drug Stores, where Brian was named one of the Premier 100 IT Leaders by Computerworld magazine and by Information Week as leader of the #1 retail IT shop in 2001.