The Changing Face of Retail: An Industry in Transformation

Ray Wang, Principal Analyst, Founder and Chairman, Constellation Research
George Lawrie, Vice President, Principal Analyst, Forrester
Brian Kilcourse, Managing Partner, RSR
Moderator: Cheryl Sullivan, Chief Marketing and Strategy Officer, Revionics

Everyone agrees that the retail landscape is changing at an incredibly rapid rate and in very fundamental ways. But not everyone agrees on exactly what those changes are or how quickly they are coming. You’ve had a chance to hear from three distinguished analysts from Constellation, Forrester and RSR in keynote sessions to get their views. Join us for an interactive, fast-paced session to drill down to the next level and hear where their views converge – and where they differ. What questions are on YOUR mind for these astute industry observers? We’ll open it up for audience Q&A to address what matters most to you.

About the Panelists

R “Ray” Wang, Principal Analyst, Founder and Chairman, Constellation Research

R “Ray” Wang is the author of the popular business strategy blog “A Software Insider’s Point of View”, providing insight into how disruptive technologies and new business models such as digital transformation impact brands, enterprises, and organizations. Ray has held executive roles in product, marketing, strategy, and consulting at Forrester Research, Oracle, PeopleSoft, Deloitte, Ernst & Young, and Johns Hopkins Hospital.

His best-selling book, Disrupting Digital Business, explores why 52% of the Fortune 500 have merged, been acquired, gone bankrupt, or fallen off the list since 2000 and explores the impact of digital disruption on how new business models are created.

Ray, a well-known speaker and analyst focused on digital, innovation, business model design, engagement strategies, customer experience, matrix commerce, and big data, is a regular contributor to Harvard Business Review and widely quoted in The Wall Street Journal, Forbes, Bloomberg, CNBC TV, Reuters and IDG. He’s a three-time winner of Institute of Industry Analyst Relations Analyst of the Year.

George Lawrie, Vice President, Principal Analyst, Forrester

George serves Application Development & Delivery Professionals delivering research and advice on applications and services to help retailers and consumer goods brands capitalize on digital disruption. George has a Master’s degree in Operations Research from the University of Warwick. Before joining Forrester, worked for more than ten years in Big 5 consulting implementing collaborative planning, forecasting, and pricing applications.

Brian Kilcourse, Managing Partner, RSR

Brian Kilcourse is a recognized thought leader on how businesses innovate to deliver differentiating and sustainable value through the power of information. At RSR, Brian has authored studies on digital commerce and “omni-channel” strategies, business intelligence and analytics and the value of “big data”, pricing strategies, cross-channel fulfillment, supply chain strategies, mobile technology in Retail, and consumer data privacy and security, among other topics. Brian is a sought-after public speaker on subjects ranging from emerging technologies to IT governance and best business practices, and he is a frequent contributor to news organizations such as Wall Street Journal, Boston Globe, Forbes, ComputerWorld, CIO Magazine and Essential Retail.

Before co-founding RSR, Brian held executive positions at Retail Systems Alert Group, and Longs Drug Stores, where Brian was named one of the Premier 100 IT Leaders by Computerworld magazine and by Information Week as leader of the #1 retail IT shop in 2001.