Demystifying the Future of Retail 

Ray Wang, Principal Analyst, Founder and Chairman, Constellation Research

In what is the most dynamic – and wrenching – era ever in retail, retailers must anticipate trends and seize their own futures proactively, rather than responding to developments after the fact. Renowned industry analyst Ray Wang lays out significant trends that will impact retailers in the midst of today’s data wars.  He’ll explore what customers demand in terms of perceived value, how retailers should respond as manufacturers aggressively pursue direct-to-customer channels, and how retailers can exploit the anti-Amazon trend. Retailers will also learn the importance of technology that can identify new demand signals, assess, analyze and act on those signals, and take the optimal approach to pricing and promotion, cross-sell and upsell while anticipating fast-evolving market and shopper trends.


About the Speaker

R “Ray” Wang, Principal Analyst, Founder and Chairman, Constellation Research

R “Ray” Wang is the author of the popular business strategy blog “A Software Insider’s Point of View”, providing insight into how disruptive technologies and new business models such as digital transformation impact brands, enterprises, and organizations. Ray has held executive roles in product, marketing, strategy, and consulting at Forrester Research, Oracle, PeopleSoft, Deloitte, Ernst & Young, and Johns Hopkins Hospital.

His best-selling book, Disrupting Digital Business, explores why 52% of the Fortune 500 have merged, been acquired, gone bankrupt, or fallen off the list since 2000 and explores the impact of digital disruption on how new business models are created.

Ray, a well-known speaker and analyst focused on digital, innovation, business model design, engagement strategies, customer experience, matrix commerce, and big data, is a regular contributor to Harvard Business Review and widely quoted in The Wall Street Journal, Forbes, Bloomberg, CNBC TV, Reuters and IDG. He’s a three-time winner of Institute of Industry Analyst Relations Analyst of the Year.